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Conflict Resolution and De-Escalation Skills Training (in-person)

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Conflict Resolution and De-Escalation Skills Training

Wherever we find people working together we find conflict. Managed well, conflict can lead to good outcomes. Not managed well, conflict outcomes can range from broken relationships to project failure, or worse. This course addresses concepts and practices for managing conflicts, resolving disputes, and ensuring that conflicts don’t escalate in an organization or community. 

This course explores conflict management and de-escalation techniques and gets to the heart of why people do what they do when in conflict, and how to get your arms around conflict situations at work, at home and in the community. Moving participants from self-awareness to other-awareness, experienced mediator instructors take you on a journey that will pay rewards for many years to come in resolving conflicts. 

Learning Objectives:
  • Examine and develop tools for addressing and resolving workplace conflicts in teams, departments, communities, and in most situations. 
  • Understanding of conflict styles and their influence on resolution. 
  • Identify the core principles that guide escalation and de-escalation of conflict and the practice of verbal de-escalation. 
  • Utilize the use of Active Listening; Reframing; Helpful Questions; Modeling Calm 
This course has been submitted for 7 HR General recertification credit hours for the Human Resources Certification Institute (HRCI) and 7 PDCs for the Society for Human Resources Management (SHRM). For more information about certification and recertification, please visit the HRCI homepage at www.hrci.org or the SHRM homepage at www.shrm.org.
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Class Details

1 Session(s)
Daily

Location
Redfield Campus, Building A

Instructor
MultipleInstructor :
1.Monica Kales2.Dawn Rafferty 

 

Notice

Please read:  This class is in-person. Call 775-784-4046 or email extendedstudies@unr.edu to receive the 10% multi-registration discount when enrolling two or more employees from the same company.

Tuition: 

$475.00

Registration Closes On
Monday, October 14, 2024 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
10/15/2024 - 10/15/2024 Daily - Tue 09:00 AM - 05:00 PM Reno, Redfield Campus, Building A  Map Dawn Rafferty  ; Monica Kales  In Person

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