This course examines the internal workings of a casino from a strategic operational perspective. Students will explore how a casino’s layout, staffing strategies, safety protocols and technology systems shape both the guest experience and organizational performance. Emphasis is placed on how these operational elements work together across departments to deliver a consistent brand experience, support revenue goals, and meet evolving guest expectations.
Weekly discussions and assignments reflect real-world operational challenges and encourage students to assess how their own organizations can improve performance through operational design, labor planning and system integration. The final assignment invites students to apply these insights in a realistic peak-night operations case study, where they propose strategic solutions to common breakdowns in guest service and operational flow.
Course Objectives
By the end of this course, students will be able to:
- Analyze how operational layout and flow affect revenue and guest behavior
- Identify strategic opportunities in workforce planning and staffing models
- Evaluate the role of surveillance and risk mitigation in brand protection and operational trust
- Explore how technology can optimize guest experiences and internal efficiency
- Recommend operations-based strategies that align with long-term business goals
Earn 15 hours toward a 90-hour Gaming Management Certificate.
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