Casino Human Resources: Strategic HR Management (online)

ID : 608   
« back to classes page
This course provides an introduction to the concept of strategic human resource management for the hospitality (casino) industry. Students will look at the concept and range of services and products that are provided in the casino industry and use this as a basis for categorizing the operations within each property. Attention will be focused on human resource management trends in the industry, in particular, the movement from the human capital model to the strategic approach to HR management.

Students also will discuss various traditional functions of casino human resource management, including staffing, recruitment and selection, compensation and benefits, performance management, the influence of government legislation on the industry, and human rights and employment equity legislation.

Discussions also will include training and development topics such as onboarding, customer service skill development, compliance training, career/succession planning and approaches to leadership development.

Weekly online discussions will reflect industry-wide human resource concerns in the casino industry and provide the basis for authentic problem-solving and decision-making skill building. Additional readings will help to present a global view of casino HR challenges in the United States, Canada and internationally.

A final assignment helps students to review the broad role that casino HR plays in the growth and development of properties as well as HR’s contribution to revenue generation. This course is designed for entry-level managers and those aspiring to be in gaming management positions.

Course Objectives:

At the completion of this course, students will be able to:
  • Describe the HR movement from the human capital model to strategic human resource management
  • Apply the principles of human resource management to the casino industry in the areas of staffing, recruitment and selection, compensation and benefits, training and development, and government legislation
  • Explain the responsibilities of corporate management, human resource management specialists, managers and employees in managing the employment relationship in a unionized or a non-unionized casino environment
  • Discuss compliance training and workplace health and safety programs and the roles of the employer and the employee in enforcing policies and procedures
  • Examine current issues, trends, practices and processes in casino human resource management
  • Problem-solve human resource challenges in the casino industry in response to changing industry demands
Earn 15 hours toward 90-hour Gaming Management Certificate.  
 
Add To Cart » Send to Friend » Request More Info »

Class Details

28 Session(s)
Online 24/7

Location
NA - Online

Instructor
Dayna Hinkel 

 

Notice

Please read:  Please be aware there is a required book for this course. You must purchase the textbook separately; it is not included in the course fee. The book is: Strategic Hospitality Human Resources Management (2015). Dennison D., Weber, M. ISBN-10: 0135087058 ISBN-13: 9780135087053 Textbooks can be purchased or rented through many booksellers including Amazon (US/Canada), Barnes & Noble (US/Canada) or through mypearsonstore.com (US/Canada). The current fee to purchase this book on Amazon is $71.99 and to rent is $46.56. The current fee to purchase this book new on Barnes & Noble is $102.60, used is $56.43, and to rent is $25.77. The current fee to purchase this book on Pearson is $104.12. These fees are subject to change. We offer a discount of 10% for two or more participants from one organization. Please call (800) 233-8928 or (775) 784-4046 to receive the discount.

Tuition: 

$970.00

Registration Closes On
Saturday, April 4, 2026 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
4/5/2026 - 5/2/2026 Online 24/7 12:00 AM - 12:00 AM N/A - Online Dayna Hinkel  Online

Featured Classes

  • No Featured Classes today.

You may also be interested in these classes

Recommended Classes