Working with the Problem Employee (short course)


ID : 790   

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Working With the Problem Employee is an interactive, skills-focused workshop designed for supervisors, managers and HR professionals who must navigate challenging workplace behaviors. Problem employees can drain time, disrupt team morale, consume resources and create organizational risk. This course equips participants with practical tools to identify problematic behaviors, understand their impact and confidently address issues before they escalate.

Through discussion, hands-on exercises, communication practice and workplace scenarios, participants learn how to manage difficult conversations, de-escalate conflict and deliver feedback that promotes accountability and improvement. The course also introduces DISC behavioral styles, helping participants understand how different personality tendencies influence communication, conflict and motivation.

By the end of the class, attendees will leave with deeper insight into behavior dynamics, improved communication tools and a personalized action plan for addressing their own challenging employee in a constructive, professional and effective manner.

Key Learning Objectives
By the end of this course, participants will be able to:
  • Identify problem employee behaviors and understand their impact on individuals, teams, and the organization.
  • Communicate more effectively using active listening, clear questioning, and constructive “I” statements.
  • Deliver timely, behavior-focused feedback and conduct difficult conversations with confidence and clarity.
  • Apply conflict-resolution strategies and determine when to coach, redirect, or initiate disciplinary action.
  • Use the DISC behavioral model to adapt communication and improve interactions with different personality styles.
This course has been approved for 3 HR General recertification credit hours for the Human Resources Certification Institute (HRCI) and 3 PDCs for the Society for Human Resources Management (SHRM). For more information about certification and recertification, please visit the HRCI homepage at www.hrci.org or the SHRM homepage at www.shrm.org.

 
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Class Details

1 Session(s)
Weekly - Fri

Location
Ranch House at Rancho San Rafael

Instructor
Matt Ellis 

 

Notice

Please read:  This is an in-person class held at the Ranch House at Rancho San Rafael Park in Reno, NV. Call 775-784-4046 or email extendedstudies@unr.edu if you have any questions.

Tuition: 

$200.00

Registration Closes On
Thursday, July 9, 2026 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
7/10/2026 - 7/10/2026 Weekly - Fri 09:30 AM - 12:30 PM Reno, Ranch House at Rancho San Rafael  Map Matt Ellis  In Person

Other Class Offerings

Working with the Problem Employee (short course)
ID: 835

04/27/27 - 04/27/27
Weekly - Tue
1 session

Location
Redfield Campus, Building A

Instructor
Matt Ellis

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