Are you stuck in a difficult conversation with someone you work with? Your boss? Cannot seem to move from conflict to constructive dialogue? A difficult conversation is a lot like walking a tightrope. It can strike fear in the hearts of the uninitiated. Every day we face difficult conversations. Handling these type of conversations is no longer just a good idea – it critical to your success. With proper preparation, execution and follow-up, you can approach even the toughest conversations with confidence.
Key Learning Objectives:
- Acquire skills to move from conflict to constructive dialogue
- Identify strategies for approaching difficult conversations with confidence
- Explore techniques for guiding dialogues to avoid conflict and achieve desired results
This course is approved for 6 HR General recertification credit hours for the Human Resources Certification Institute (HRCI) and 6 PDC’s for the Society for Human Resources Management (SHRM). For more information about certification and recertification, please visit the HRCI homepage at www.hrci.org or the SHRM homepage at www.shrm.org.
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