Critical Skills for High Performing Managers (formerly Managing & Supervising People II)

Key Learning Objectives:
At the end of this workshop, participants will be able to:

• Recognize management’s responsibility for accomplishing results through their teams and for developing and maintaining an engaging and high-performing workplace.
• Use performance management to evaluate team member strengths, develop team member capacity, and apply team member skills and capabilities in alignment with the strategic goals of the organization.
• Utilize coaching approaches that foster employee development and build a culture of accountability, commitment, and engagement.
• Provide effective feedback to employees and more comfortably address poor performance in a way that inspires team members to improve.
• Utilize a systematic process and concrete techniques to effectively delegate tasks with the appropriate level of authority and use delegation to develop team member capacity and get results.
• Identify the important factors that influence how managers approach problems and make decisions and apply a best-practice framework to determine how much to involve others in the problem-solving process.
• Leverage and collaborate with team members to conduct targeted problem analysis, generate and evaluate alternative solutions, and solve problems with better results and greater team buy-in.

This course is approved for 12 HR Business/Strategic recertification credit hours for the Human Resources Certification Institute (HRCI) and 12 PDCs for the Society for Human Resources Management (SHRM). For more information about certification and recertification, please visit the HRCI homepage at www.hrci.org or the SHRM homepage at www.shrm.org.